Some players may be having trouble accessing ATLAS:EARTH. Our engineering team is actively working on the issue and has found that the steps below can restore access.

Important: If you’re concerned about losing progress in your current Atlas Arcade game, you can wait instead of deleting the app or clearing your app data. We’re working on an app update to address the issue and expect to have it available later today.

iPhone: Delete and reinstall the ATLAS:EARTH app.

Android: Go to your device settings and clear the app’s data (not just the cache).

After completing these steps, reopen ATLAS:EARTH. You should be taken to the login screen and see Derek’s login video.

You may also be asked to allow location permissions again, which can make it look like you’re creating a new account. Continue through the prompts and log in using your existing account.

There’s no need to submit a support ticket at this time. Thank you for your patience while we work to fully resolve the issue.